Rental Policy | 租赁条款与细则

Reservations

1. Customers can place orders through our website or contact our customer service via WhatsApp.

2. Customers must confirm the rental duration.

3. A quotation will be provided immediately, and customers should proceed with payment to secure the reservation.

4. We only accept full payment to reserve and confirm the rental items. Orders without full payment will not be considered valid reservations, and the availability of selected items is not guaranteed.

5. Each customer is allowed one change to the pickup date only. Note: Changes are subject to item availability. If the item is not available on the requested date, changes will not be permitted and must be strictly enforced.

Security Deposit

1. In addition to rental fees, a security deposit is required. The deposit amount is non-negotiable and will be based on the type and quantity of rented items.

2. The deposit can be paid along with the rental fee or on the pickup day. Note: Rental items will only be released upon full deposit payment.

3. Upon return and completion of the inspection, the deposit will be refunded to the customer’s provided bank account within 24 working hours. Bank details will be verified based on the contact information provided at the time of booking.

4. If any damage or loss is found during the inspection, related charges will be deducted from the deposit. Customers will be notified immediately with a detailed breakdown and the final refundable deposit amount.

Cancellation

1. Cancellations made within 30 days before the scheduled pickup date will not be accepted or refunded.

2. Cancellations made more than 30 days before the pickup date will receive a full refund, including rental and deposit, within one week.

Changes to Ordered Items

1. If the replacement item has a lower value than the originally booked item, no refund will be given for the difference.

2. If the replacement item has a higher value than the originally booked item, the customer must pay the price difference to complete the change.

Late Returns

1. Late returns are strictly prohibited as they affect our subsequent rental arrangements. A penalty of 50% of the basic rental fee will be charged for each day of delay.

2. Late return fees will be directly deducted from the deposit.

Collection

1. Customers can pick up rental items from our warehouse.

2. Customers may also opt to use Lalamove or courier services for pickup. Delivery fees are borne by the customer.

3. All rental items must be collected by the customer or their representative (e.g., Lalamove, Grab driver) within the date and time listed on the invoice.

4. Electronic items (such as lighting) will be tested on-site, and their condition will be recorded via video.

5. The warehouse team will only release items after verifying the provided tracking or license plate number.

6. If the customer waives the right to inspect, it will be assumed that the items are in good condition. The company will not be held responsible for any damage found after the items leave the warehouse. Compensation charges will still apply upon return.

7. The customer or their representative must sign a confirmation form upon collecting the rental items.

Return

1. Rental items must be returned within the rental period specified on the invoice and during business hours.

2. For returns via logistics, customers must notify customer service in advance via WhatsApp and provide the tracking or rider’s license plate number.

3. No action will be taken without the tracking information or plate number.

4. Returned items will be inspected in detail within 24 working hours, including quantity, lighting, electrical components, and any damage or discrepancies. If issues are found, the company will hold the deposit and notify the customer, who may bear the cost.

5. The company is committed to transparent communication regarding repair and damage charges. The technical team will prioritize repairs unless the item is severely damaged, repair costs are too high, or repairs would impact future rentals.